Frequently Asked Questions

Yes. We accept cash until three thousand euro (3.000,00 EUR) accordingly to the Belgian legislation. If your purchase exceeds this amount you should pay de rest of the total with another payment method. For example credit card or wire transfer.

Your order begins processing at the moment is placed in our website, with or without prior creating a Montrex account. This is as easy as adding a product to the shopping cart and selecting “proceed to checkout”, filling your details and your preferred method of payment. We currently accept payments using Paypal, credit cards or wire transfer. We encourage our customers to create an account to benefit of obtaining their saved details at the moment of checkout, nevertheless, an account will automatically be created if a checkout is performed without having an existing account.


You’ll need to fill your billing and shipping details and a confirmation email will be sent automatically once your order is placed. In the case the billing and shipping details are different, you’ll have the option to specify the corresponding information for each one by selecting the option “Ship to a different address?” on the top right of the form.


For wire transfer payments, once the order is placed, you’ll receive a pro forma invoice with the details of the product and the payment information needed to include in your bank transfer in order to proceed with the purchase. After payment is executed, we recommend you contact us back with payment proof from your bank statement, so we can mark the product as “reserved” during the transit time and avoid selling it online to another customer. After the funds are cleared in our end, you’ll receive a payment confirmation by Email containing your final invoice and the order will be completed.


For all of the cases with offer local pick up or worldwide shipping including a tracking number. The shipping confirmation and information is automatically provided by Email, right after the product(s) leaves our facilities towards your address.


You can see can always consult the status of your order in the dashboard of your account in the user menu of the website. A digital invoice will always be provided to our customers for every completed purchase.

No. We only reserve a watch when full payment is received.

Nevertheless, a down payment can be accepted to put on hold until full payment is made, but if for some reason the watch is no longer available during that window of time, we’ll immediately refund the paid amount and will provide a credit note.